Shipping & Returns

Shipping & Returns

 

Delivery Information and Shipping Prices

The table below outlines delivery countries, lead times and prices. Please view our Terms & Conditions, which apply to all shipments.

Orders submitted before 1pm are usually shipped on the same business day. Orders placed later are dispatched on the following business day, excluding Danish public holidays. Delivery times are estimates and should be used as a guide.

 

COUNTRY

SHIPPING COST

CURRENCY

FREE DELIVERY OVER

DELIVERY TIME

Austria

9

EUR

-

2-4  business days

Belgium

9

EUR

-

2-4 business days

Bulgaria

20

EUR

-

3-6 business days

Croatia

20

EUR

-

3-6 business days

Czech Republic

11.5

EUR

-

3-6 business days

Denmark Home Delivery

45

DKK

500

1-4 business days

Denmark PakkeShop

35

DKK

500

1-4 business days

Estonia

13

EUR

-

5-8 business days

Finland*

12

EUR

-

3-6 business days

France*

12

EUR

-

2-5 business days

Germany*

7

EUR

70

2-4  business days

Greece

20

EUR

-

4-7 business days

Hungary

20

EUR

-

4-7 business days

Ireland

14

EUR

-

4-10 business days

Italy*

12

EUR

-

3-6 business days

Latvia

14

EUR

-

3-6 business days

Lithuania

11.5

EUR

-

3-6 business days

Luxembourg

9.5

EUR

-

3-6 business days

Netherlands*

9

EUR

-

2-5 business days

Norway*

75

NOK

700

2-5 business days

Poland

11.5

EUR

-

3-6 business days

Portugal

11.5

EUR

-

3-6 business days

Romania

20

EUR

-

3-6 business days

Slovakia

18

EUR

-

3-6 business days

Slovenia

20

EUR

-

3-6 business days

Spain*

13

EUR

-

3-6 business days

Sweden

55

SEK

700

2-5 business days

Switzerland

15

CHF

-

1-4 business days

UK

8

GBP

60

6-9  business days

*Countries marked with an asterisk (*) are subject to delivery exceptions like remote towns and islands. Please see Delivery Exceptions on this page.

 

Delivery Exceptions

For the time being, we do not ship to the below destinations:

  • Faroe Islands and Greenland (DENMARK)
  • Åland Islands (FINLAND)
  • Corsica, Guadeloupe, French Guiana, Martinique, Réunion, Mayotte, Monaco, Saint Pierre, Wallis and the Futuna Islands,and New Caledonia (FRANCE)
  • Island Helgoland, and area of Busingen (GERMANY)
  • Campione d’Italia, Livigno, San Marino and Vatican City (ITALY)
  • Aruba and the territories of the (Dutch) Antilles (NETHERLANDS)
  • Svalbard (NORWAY)
  • Ibiza, Mallorca, Menorca, Andorra, Canary Islands, Ceuta and Melilla (SPAIN)
  • Isle of Man, Isles of Scilly, Channel Islands, Shetland Islands, Jersey, Guernsey and Gibraltar (UK)

 

Delivery

Once your package is sent, you will receive an e-mail with a tracking code which you can use to track your package. If you require help to make an online purchase, then please feel free to contact us by email OnlineCustomerCare@day.dk.

 

Returns

If for any reason you are not entirely satisfied with your purchase, you have the possibility of returning the item to us. We accept returned items within 14 days following the delivery of your order. You may try on the clothes at home, but the styles should be returned in the same condition as when received: unwashed, not used and with the original tag attached. Items in unsuitable or used condition will be declined and returned to you.

Returns should be sent to:

Return items must be sent to:

Prime Cargo A/S

Nordager 28

DK-6000 Kolding

Denmark

 

Your return package must also contain a copy of the order confirmation, invoice or other documentation showing your purchase.

Items cannot be returned as a collect on delivery and not to a collection point address and you must pay for the cost of returning them. You should also ensure that an item has been carefully packaged when you return it. You are personally liable for the package/items until we have received them. Therefore, save any postal receipts and any track and trace number.

If you have any questions, please contact our customer care team at OnlineCustomerCare@day.dk