Shipping & Returns
Shipping & Returns
Delivery Information and Shipping Prices
Shipping to the UK is temporarily unavailable –due to recent developments, our courier is unable to deliver to this country.
The table below outlines delivery countries, lead times and prices. Please view our Terms & Conditions, which apply to all shipments.
Orders submitted before 1pm are usually shipped on the same business day. Orders placed later are dispatched on the following business day, excluding Danish public holidays. Delivery times are estimates and should be used as a guide.
|
COUNTRY |
SHIPPING COST |
CURRENCY |
FREE DELIVERY OVER |
DELIVERY TIME |
|
Austria |
9 |
EUR |
- |
2-3 business days |
|
Belgium |
9 |
EUR |
- |
2-3 business days |
|
Bulgaria |
20 |
EUR |
- |
3-5 business days |
|
Croatia |
20 |
EUR |
- |
3-5 business days |
|
Czech Republic |
11.5 |
EUR |
- |
3-5 business days |
|
Denmark Home Delivery |
45 |
DKK |
500 |
1-3 business days |
|
Denmark PakkeShop |
35 |
DKK |
500 |
1-3 business days |
|
Estonia |
13 |
EUR |
- |
5-7 business days |
|
Finland* |
12 |
EUR |
- |
3-5 business days |
|
France* |
12 |
EUR |
- |
2-4 business days |
|
Germany* |
7 |
EUR |
70 |
2-3 business days |
|
Greece |
20 |
EUR |
- |
4-6 business days |
|
Hungary |
20 |
EUR |
- |
4-6 business days |
|
Ireland |
14 |
EUR |
- |
4-9 business days |
|
Italy* |
12 |
EUR |
- |
3-5 business days |
|
Latvia |
14 |
EUR |
- |
3-5 business days |
|
Lithuania |
11.5 |
EUR |
- |
3-5 business days |
|
Luxembourg |
9.5 |
EUR |
- |
3-5 business days |
|
Netherlands* |
9 |
EUR |
- |
2-4 business days |
|
Norway* |
75 |
NOK |
700 |
2-4 business days |
|
Poland |
11.5 |
EUR |
- |
3-5 business days |
|
Portugal |
11.5 |
EUR |
- |
3-5 business days |
|
Romania |
20 |
EUR |
- |
3-5 business days |
|
Slovakia |
18 |
EUR |
- |
3-5 business days |
|
Slovenia |
20 |
EUR |
- |
3-5 business days |
|
Spain* |
13 |
EUR |
- |
3-5 business days |
|
Sweden |
55 |
SEK |
700 |
2-4 business days |
|
Switzerland |
15 |
CHF |
- |
1-3 business days |
|
UK* |
9 |
GBP |
60 |
2-3 business days |
*Countries marked with an asterisk (*) are subject to delivery exceptions like remote towns and islands. Please see Delivery Exceptions on this page.
Delivery Exceptions
For the time being, we do not ship to the below destinations:
- Faroe Islands and Greenland (DENMARK)
- Åland Islands (FINLAND)
- Corsica, Guadeloupe, French Guiana, Martinique, Réunion, Mayotte, Monaco, Saint Pierre, Wallis and the Futuna Islands,and New Caledonia (FRANCE)
- Island Helgoland, and area of Busingen (GERMANY)
- Campione d’Italia, Livigno, San Marino and Vatican City (ITALY)
- Aruba and the territories of the (Dutch) Antilles (NETHERLANDS)
- Svalbard (NORWAY)
- Ibiza, Mallorca, Menorca, Andorra, Canary Islands, Ceuta and Melilla (SPAIN)
- Isle of Man, Isles of Scilly, Channel Islands, Shetland Islands, Jersey, Guernsey and Gibraltar (UK)
Delivery
Once your package is sent, you will receive an e-mail with a tracking code which you can use to track your package. If you require help to make an online purchase, then please feel free to contact us by email OnlineCustomerCare@day.dk.
Returns
If for any reason you are not entirely satisfied with your purchase, you have the possibility of returning the item to us. We accept returned items within 14 days following the delivery of your order. You may try on the clothes at home, but the styles should be returned in the same condition as when received: unwashed, not used and with the original tag attached. Items in unsuitable or used condition will be declined and returned to you.
We offer free return service within Denmark and Norway. You will receive a pre-paid return label with your order. Fix it on your return parcel and hand in the parcel at your local Parcel Shop.
For customers in other countries return costs of unwanted goods are paid by the buyer. Returns should be sent to:
Return items must be sent to:
Prime Cargo A/S
Nordager 28
DK-6000 Kolding
Denmark
Your return package must also contain a copy of the order confirmation, invoice or other documentation showing your purchase.
Items cannot be returned as a collect on delivery and not to a collection point address and you must pay for the cost of returning them. You should also ensure that an item has been carefully packaged when you return it. You are personally liable for the package/items until we have received them. Therefore, save any postal receipts and any track and trace number.
If you have any questions, please contact our customer care team at OnlineCustomerCare@day.dk
